English

The official language for this website is Dutch. On this page you will find a summary of key information regarding our UCCs.

 

Primair Huisartsenposten Urgent Care Centre

Primair Huisartsenposten is a unique collaboration of six urgent care centres (UCCs) in the central part of the Netherlands: Blaricum, Houten, Leidsche Rijn, Nieuwegein, Utrecht and Zeist. Together, these UCCs provide emergency GP assistance for over 1.1 million residents. Primair Huisartsenposten is as such one of the largest primary care organisations in the country.

 

Only for emergencies outside office hours

The urgent care centre is GP-led and is meant exclusively for cases of emergency occurring at night, on weekends and during public holidays. Dutch is the official language spoken at the UCC; all care providers speak English.

 

Always make sure to call first

You cannot simply visit the urgent care centre. You need to call in advance to make sure you receive the help you require quickly. When you dial the UCC’s number, you will be given a number of options. In the event of a potentially life-threatening situation, press 1 to be given priority.

 

Details to hand during your phone call

Always have your details ready to hand: these include your (EU) insurance pass, ID and a list of any medications you might be using.

 

What to expect when you call

When you call us, a triage assistant will answer the phone. This assistant has been trained to determine instantly how serious your complaints are and how to proceed. This happens in consultation with the doctor in attendance. Next, there are three possibilities:

  1. Telephone advice. You will be given an explanation and self-care advice by telephone (verified by the general practitioner).
  2. Consultation at the urgent care centre: You will make an appointment to visit the centre. You will be examined by a general practitioner or a nurse (verified by the general practitioner).
  3. Consultation at your home address (house call by the general practitioner): A doctor will only make a house call if for medical reasons you are unable to visit the urgent care centre.

 

Frequently Asked Questions

 

How do I find the nearest UCC?

Please enter your postal code to locate the nearest UCC and click on the button ‘verder’ >

 

Why do I need to call first?

In urgent cases, it is important that you are given the right help as quickly as possible. A telephone call is the fastest way to determine what the patient needs.

 

Can triage assistants provide medical advice?

Yes, they can. Triage assistants receive special training so they can quickly ascertain how serious your complaints are. You can rely on their expertise. Any medical advice they give is always verified by the doctor in attendance.

 

Can I visit the urgent care centre if I am too busy during the day?

No, you cannot. The urgent care centre is meant for emergencies only.

 

Does the urgent care centre provide medication?

No, an urgent care centre may not provide medication. If medication is required, you will be given a prescription that you should submit to the pharmacy service.


What does the UCC cost?

Please click here > for tariffs

 

Any compliments or complaints?

Of course we would like to know whether you are pleased with our services. If you are not, please make sure you discuss any issues you have immediately at the urgent care centre.

 

You may also submit complaints in writing. Our complaints mediator will contact you as soon as possible.

Address:  

Primair Huisartsenposten

Zwarte Woud 2

3524 SJ Utrecht

E-mail: contact@primair-hap.nl

 

Alternatively, you may address the independent complaints commission:

Klachtencommissie Huisartsenzorg Midden-Nederland

P.O Box 20056

3502 LB Utrecht

 

You will find our complaints procedure at www.primair-hap.nl