Primair Huisartsenposten is a unique collaboration of six urgent care centres (UCCs) in the central part of the Netherlands: Blaricum, Houten, Leidsche Rijn, Nieuwegein, Utrecht and Zeist. Together, these UCCs provide emergency GP assistance for over 1.1 million residents. Primair Huisartsenposten is as such one of the largest primary care organisations in the country.
The urgent care centre is GP-led and is meant exclusively for cases of emergency occurring at night, on weekends and during public holidays. Dutch is the official language spoken at the UCC; all care providers speak English.
You cannot simply visit the urgent care centre. You need to call in advance to make sure you receive the help you require quickly. When you dial the UCC’s number, you will be given a number of options. In the event of a potentially life-threatening situation, press 1 to be given priority.
Always have your details ready to hand: these include your (EU) insurance pass, ID and a list of any medications you might be using.
When you call us, a triage assistant will answer the phone. This assistant has been trained to determine instantly how serious your complaints are and how to proceed. This happens in consultation with the doctor in attendance. Next, there are three possibilities:
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In urgent cases, it is important that you are given the right help as quickly as possible. A telephone call is the fastest way to determine what the patient needs.
Yes, they can. Triage assistants receive special training so they can quickly ascertain how serious your complaints are. You can rely on their expertise. Any medical advice they give is always verified by the doctor in attendance.
No, you cannot. The urgent care centre is meant for emergencies only.
No, an urgent care centre may not provide medication. If medication is required, you will be given a prescription that you should submit to the pharmacy service.
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Of course we would like to know whether you are pleased with our services. If you are not, please make sure you discuss any issues you have immediately at the urgent care centre.
You may also submit complaints in writing. Our complaints mediator will contact you as soon as possible.
Zwarte Woud 2
3524 SJ Utrecht
Alternatively, you may address the independent complaints commission:
Klachtencommissie Huisartsenzorg Midden-Nederland
P.O Box 20056
3502 LB Utrecht
You will find our complaints procedure at www.primair-hap.nl